RETURNS & EXCHANGES
Free U.S. Return Shipping and Exchange Policy Information
*CLEARANCE - FINAL SALE ITEMS, ENDING IN $.99, MAY NOT BE RETURNED*
*PLEASE NOTE - If you accidentally use the USPS Prepaid Label to return a Clearance - Final Sale Item, a fee of $20.00 will be deducted from your refund when your return is processed.
DTC Outlet is dedicated to your satisfaction and ensuring you are thoroughly pleased with your purchase. We will gladly refund your order, within 30 days of purchase, as long as items meet the following eligibility criteria:
Item(s) in original condition, unwashed, with all tags attached, panty protective strip intact, and is NOT a Clearance - FINAL SALE item(s).
No refund will be issued for products not meeting these standards. Returns lost or damaged in transit are the customer's responsibility.
Canadian Residents Only: Please note duties and taxes are not included in outbound freight and are non-refundable. Canadian returns should be sent to the following address:
DTC OUTLET RETURNS
7 PROSTAK LANE
LEBANON, NJ 08833
*Please be sure to make note of your return tracking number
Exchange with Free Shipping
If you would like a different item than previously ordered, simply place a new order for the desired style(s) and select the economy shipping method at checkout.
Return unwanted item(s) for refund by reviewing our Return and Exchange Policy above to ensure the item(s) meet our return eligibility criteria. Affix the prepaid USPS return shipping label to your return package and drop off at your nearest US Postal Service location. If your item(s) meet our return criteria, we will happily refund your original method of payment. We do NOT refund original shipping and handling charges. Once we receive your return, please allow 5-10 business days for processing and 48-72 hours for the refund to post to your original payment method.
Return for Refund with Free Shipping
To return any eligible, unwanted item(s) for refund. Please review our Return and Exchange Policy above to ensure the item(s) meet our eligibility criteria. Affix the prepaid USPS return shipping label to your return package and drop off at your nearest US Postal Service location. If your item(s) meet our return criteria, we will happily refund your original method of payment. We do NOT refund original shipping and handling charges. Once we receive your return, please allow 5-10 business days for processing and 48-72 hours for the refund to post to your original payment method.